Frequently Asked Questions

 

Browse our frequently asked questions.

 

Our aim at Durham Cat Hotel is to make our feline guests stay as comfortable and stress free as possible. Below we have listed a number of our commonly asked questions. If you have any additional queries please feel free to contact us, we will be happy to help.

How do I book a stay?

A booking can be made via the following options:

Website contact page
Or
Email lindacathotel@outlook.com
Or
Facebook – message
Or
Contact telephone, Linda on 07952 840703

What if my cat is nervous?

Not a problem, we pride ourselves at Durham Cat Hotel for our patience, care and expertise in making all our guests feel relaxed, special and cared for. Experience has proven that even the most
nervous cat will settle in no time at all.

We use FELIWAY in all suites for when guests arrive. These mimic a pheromone which helps cats naturally cope with stressful situations and help provide a contented environment for your cat and restoring feelings of safety and well-being.

Every suite has a high up area and hiding places so your cat has the freedom to venture out whenever they want, this adds to their environmental enrichment.

Does my cat require vaccinations?

Our guest’s health is paramount. All guests must have current vaccination certificates for Cat Flu and Feline Enteritis. A certificate will be requested well before arrival. We regret we cannot accept guests without these vaccinations. 

Does my cat require flea and worm treatments?

It is essential to ensure your cat is flea and worm free, therefore all cats must be treated with vet approved products. If over the counter products are used they should be approved by your vet as some products are not providing sufficient protection due to fleas becoming resistant. It is a requirement that dates of both flea and worm treatments are given prior to boarding.

Will my cat be in contact with other cats?

No, they will have their own private suite. Cats like space and wouldn’t necessarily chose to live with another or other cats. When humans put many cats together it can cause major stress and heightened tensions for space and territory.

Do you have a prescribed drop off and pick up time?

No, we try to be as flexible as possible to accommodate your needs.

Can I bring my own cat’s toys and bedding?

Yes of course. We do provide toys, beds, bedding and climbing frames. However we understand many cats like to have something familiar with them to help them feel at home.

Do you provide me with updates whilst they are on holiday with you?

Yes, we provide you with regular updates and photographs. This is included in the price.

What happens if my cat is taken ill?

We always take contact details of your cat’s vet at time of booking. In the event of illness we would endeavour to contact you first to keep you updated.  

Our local vet is on hand 24 hours a day and
is available to attend our hotel in case of any emergency. Our vet can consult your own vet if any additional information is required. You are responsible for the cost of any treatments